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Contact

We're happy to help.

A question about your order, a return or your warmer? Email us or use the form. We reply within 1 working day.

Direct contact

Emailinfo@monkilou.com
Company numberBE 0789.923.260

Send returns with the free label we email you.

We help you online, by email or via the form. That way we can check photos and order numbers straight away and help you faster.

Send us a message

Is it about a defect? Add a photo or short video to your email to info@monkilou.com so we can help faster.

You might find the answer here

Quick answers

Where is my parcel?

Ordered Monday to Friday before 23:00: delivered the next day in Belgium and the Netherlands.

Request a return

30 days to change your mind. Email us and you'll get a free return label.

Error code or question about use

All about temperatures, charging, ERR2 and cleaning.